What is counselling?

Counselling is a process where a person works in partnership with a counsellor on issues that may be causing distress in their lives.

LGF Intake and
Triage Service

If you need some help but aren’t sure which service is best to use, our Intake and Triage Service provides information and support to help you get access to the services you need, as well as giving you the space to talk and receive some emotional support and guidance.

Click here for more information or download the application now and send it in to us by email to referrals@lgf.org.uk.

Are you a health professional looking to refer someone in to our services? Click here.

Counselling provides a regular time and space for people to talk about their troubles and explore difficult feelings, in an environment that is safe, free from intrusion and confidential.

Counselling is about helping you to explore what is going on and to make sense of your confusion, so that you can help yourself reach your own decisions and outcomes. Counselling is not giving advice or telling someone what to do, or offering friendship.

A counsellor will respect your viewpoint, while helping you to deal with specific problems, cope with crises, improve your relationships or develop better ways of living.

It can sometimes take a few sessions to feel comfortable and at ease with your counsellor. Some individuals can feel nervous the first time they come to counselling, and this is perfectly natural.

Counselling sessions usually take place once a week. Making this commitment gives you a better chance of getting to the heart of your difficulties.

People of all ages consider counselling for a variety of reasons such as coming out, struggling to accept their sexuality, experiencing problems in their relationship or feeling anxious or depressed.

How to apply for counselling at The LGF

  1. Download, complete and return the Application for Counselling (word) via email to counselling@lgf.org.uk or by FREEPOSTIf you do not have access to a printer we can post a form out to you. Please email your name and address to counselling@lgf.org.uk or call 0845 3 30 30 30.
  2. We will be in touch once we have received your application, to provide more details on the next steps and waiting times.
  3. We will contact you to book in an initial assessment meeting, once you have moved towards the top of the waiting list. This meeting is an opportunity for us to further discuss the issues you need support around and gain a better understand of how we can support you.
  4. If we agree that counselling would be beneficial to you, then we will agree on a number of sessions and assign you to one of our counsellors.

Throughout your waiting time, we will try our best to check-in with you to provide an update on your waiting time and offer further support if needed.

If you have any question about counselling, or if you feel you need additional support, you can contact us on 0845 3 30 30 30, email counselling@lgf.org.uk or pop-in and see us between 10am and 7pm Monday to Friday.  

How many sessions will I be entitled to?

Our Counselling Service offers short term counselling of between six to twelve sessions. The number of sessions will be agreed following your initial assessment.

Immediate support / In a crisis

Though waiting times can be affected by the high number of referrals we receive, the LGF team is able to offer additional support through our Helpline and Pop-In Service, you can find more info on these services here.

If you are experiencing suicidal thoughts or feel concerned that you may harm yourself please contact the following services:


08457 90 90 90 / 0161 236 8000


0161 276 53 68 (Central)

0161 922 3801 (out of hours)


0161 637 0808 (for overnight support)

If you feel you are at risk of taking your own life, or seriously harming yourself, attend your local A&E immediately or call 999.

Telephone Counselling at the LGF

Our Telephone Counselling service is for clients aged between 14 and 25 who live in the North West. This is a free service and you will be offered 8 sessions lasting 40 minutes each with a qualified counsellor, these are likely to take place weekly and the counsellor will try to accommodate your availability.

This service is ideal for anyone who is unable to come to the LGF for face-to-face counselling or those who would feel more comfortable accessing the service over the phone.

For more information, please contact us on 0845 3 30 30 30 or email counselling@lgf.org.uk. Alternatively you can apply by downloading, completing and returning the Application for Telephone Counselling form (pdf) / the Application for Telephone Counselling (word) via email to counselling@lgf.org.uk or by FREEPOST.

Relationship Counselling at the LGF

Some people may find counselling useful to help resolve issues that have arisen in their relationship; but may also find it useful if they have reached a point of irretrievable breakdown and want to use the counselling sessions to help bring their relationship to a respectful end.

To apply please fill in the Application for Counselling Form making it clear you are seeking relationship therapy. A relationship counsellor will contact you to arrange the first meeting which is an assessment session.

Creative Therapies at the LGF

We are currently looking at ways to offer LGF counselling clients the opportunity to work with an Art therapist or a Drama therapist. Creative therapies can be particularly helpful to people who find it hard to express their thoughts and feelings verbally. However, this does not exclude people who are able to express their thoughts and feelings but want to work in a more creative way.

We’ll be updating our website with more details in due course.